| Customer Order Policy |
We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items. |
| Our Shipping Policy |
We ship super fast, so please call us right away if you need to cancel or change an order. 800-580-9887 Most orders typically arrive in 2-3 business days even with economy or free shipping. We want you happy! Orders placed by 3 PM* Eastern Standard Time (EST.) will ship on the same business day Mon-Friday. FEDEX ground/home delivery times are an estimated delivery time. -------------------------------------------------- FEDEX 2 Day and FEDEX Overnight have guaranteed delivery commitment times. FEDEX PRIORITY OVERNIGHT 11 AM for commercial and 3 PM for residential. FEDEX STANDARD OVERNIGHT is an end of day service, up to 9 PM depending on package volume. -------------------------------------------------- We process orders Monday - Friday. We are closed on Saturday and Sunday. Orders After 3 PM EST*, ship out the following business day Mon-Fri. Only exception is DeRoyal items will only ship the same day if FEDEX 2DAY or FEDEX OVERNIGHT is chosen. If FEDEX ground/home is chosen, the package will not ship the same day, but will ship the following business day. ------------------------------------------------- Shipping status: NEW- Awaiting processing. Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F. *Orders and tracking are not updated on the weekend. ------------------------------------------------ ** ALL FEDEX SERVICES are only in transit on BUSINESS DAYS (Monday - Friday). When counting the transit time, the first day is not counted, as it is the pickup day. The count begins after the pickup day. Examples: #1 (You order Monday by 3 PM EST. This order will ship Monday. You chose 2DAY. This will arrive on Wednesday by end of day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 4 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of day. #2 (You place an order on Friday before 3 PM EST Using FEDEX OVERNIGHT. This would arrive on Monday by the end of day.) * Saturday service is available to some locations, please call for a quote 800-580-9887. International Shipping: Customer is responsible for all Customs Duties Tax on import. Your country may charge a tax on imported items. FEDEX GROUND to Canada does not include brokerage fees. Customer will need to pay brokerage fees and taxes on import at time of receipt of package. |