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Shipping Information

Customer Order Policy

We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items.


Our Shipping Policy
We ship super fast, so please call us right away if you need to cancel an order.  For most orders past 30 min, it may be next to impossible to cancel the order.  If it is after, 1 PM the order has already shipped. Sorry, I told you we ship fast :-)

Orders placed by 2:30 PM* Eastern Standard Time (EST.) will ship on the same day for those paying for UPS shipping.

*Economy shipping may not ship the same day, sorry :-( 

We only process orders Monday - Friday. Yes, we need some days off too...

This means we close the office Saturday and Sunday.

Orders After 2:30 PM *, ship out the following business day. DeRoyal items will only ship the same day if 2nd day or Next Day air is chosen. If UPS ground is chosen, they will ship the following business day.

Shipping status:

NEW- Awaiting processing.

Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F.

*Orders and tracking are not updated on the weekend.

** NEXT DAY AIR, NEXT DAY AIR SAVER, 2ND DAY AIR and 3 DAY SELECT are only in transit on BUSINESS DAYS (Monday - Friday).
When counting the transit time, the first day is not counted as it is the pickup day.

Examples:
#1 (You order Monday by 2:30 PM EST. This order will ship Monday. You chose 2nd day air. This will arrive on Wednesday by end of day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 2:30 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of day.

#2 (You place an order on Friday before 2:30 PM EST Using Next Day Air Saver. This would arrive on Monday by the end of day.)

*From our location to your location we may be able to offer Saturday Delivery.  We must warn you, UPS is not cheap for Saturday Next day Delivery.  Please call us to find out if we can do it.  We would be happy to try. 800-580-9887

International Shipping:

Customer is responsible for all Customs Duties on import.  Your country may charge a tax on imported items.
UPS standard to Canada does not include brokerage fees.  Customer will need to pay brokerage fees and taxes on import at time of receipt of package.