| Customer Order Policy |
We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items. |
| Our Shipping Policy |
We ship super fast, so please call us right away if you need to cancel or change an order. 800-580-9887 Most orders typically arrive in 2-3 business days even with economy shipping. We want you happy! For most orders past 30 min, it may be next to impossible to cancel the order because we already shipped it. If it is after, 1 PM EST the order has already shipped. Sorry, I told you we ship fast :-) Orders placed by 4 PM* Eastern Standard Time (EST.) will ship on the same day. UPS ground delivery times is an estimated delivery time. UPS 2nd Day and Next Day have guaranteed delivery commitment times. 11 AM for commercial and 3 PM for residential. We process orders Monday - Friday. Yes, We like to party on the weekend... We are closed on Saturday and Sunday. Orders After 4 PM EST*, ship out the following business day. Only exception is DeRoyal items will only ship the same day if 2nd day or Next Day air is chosen. If UPS ground is chosen, they will ship the following business day. Shipping status: NEW- Awaiting processing. Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F. *Orders and tracking are not updated on the weekend. ** NEXT DAY AIR, NEXT DAY AIR SAVER, 2ND DAY AIR and 3 DAY SELECT are only in transit on BUSINESS DAYS (Monday - Friday). When counting the transit time, the first day is not counted as it is the pickup day. Examples: #1 (You order Monday by 4 PM EST. This order will ship Monday. You chose 2nd day air. This will arrive on Wednesday by end of day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 4 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of day. #2 (You place an order on Friday before 4 PM EST Using Next Day Air Saver. This would arrive on Monday by the end of day.) *From our location to your location we may be able to offer Saturday Delivery. UPS Saturday delivery is an extra cost. Please call us to find more info 800-580-9887 International Shipping: Customer is responsible for all Customs Duties on import. Your country may charge a tax on imported items. UPS standard to Canada does not include brokerage fees. Customer will need to pay brokerage fees and taxes on import at time of receipt of package. |