| Customer Order Policy |
We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items. |
| Our Shipping Policy |
We ship super fast, so please call us right away if you need to cancel or change an order. 800-580-9887 Most orders typically arrive in 2-3 business days even with economy or free shipping. We want you happy! Orders placed by 3 PM* Eastern Standard Time (EST.) will ship on the same business day Mon-Friday. FEDEX ground/home delivery times are an estimated delivery time. -------------------------------------------------- FEDEX 2 Day and FEDEX Overnight have guaranteed delivery commitment times. FEDEX PRIORITY OVERNIGHT 11 AM for commercial and 3 PM for residential. FEDEX STANDARD OVERNIGHT is an end of day service, up to 9 PM depending on package volume. -------------------------------------------------- We process orders Monday - Friday. We are closed on Saturday and Sunday. Orders After 3 PM EST*, ship out the following business day Mon-Fri. Only exception is DeRoyal items will only ship the same day if FEDEX 2DAY or FEDEX OVERNIGHT is chosen. If FEDEX ground/home is chosen, the package will not ship the same day, but will ship the following business day. ------------------------------------------------- Shipping status: NEW- Awaiting processing. Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F. *Orders and tracking are not updated on the weekend. ------------------------------------------------ ** ALL FEDEX SERVICES are only in transit on BUSINESS DAYS (Monday - Friday). When counting the transit time, the first day is not counted, as it is the pickup day. The count begins after the pickup day. Examples: #1 (You order Monday by 3 PM EST. This order will ship Monday. You chose 2DAY. This will arrive on Wednesday by end of day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 4 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of day. #2 (You place an order on Friday before 3 PM EST Using FEDEX OVERNIGHT. This would arrive on Monday by the end of day.) * Saturday service is available to some locations, please call for a quote 800-580-9887. International Shipping: Customer is responsible for all Customs Duties Tax on import. Your country may charge a tax on imported items. FEDEX GROUND to Canada does not include brokerage fees. Customer will need to pay brokerage fees and taxes on import at time of receipt of package. Note: Products may be consolidated to ensure the quickest shipping at no extra cost to you the customer. Consolidating the product means taking the product out of its original boxing to fit into an appropriate size package to keep costs down. |