Customer Order Policy

We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items.


Our Shipping Policy
We ship super fast, so please call us right away if you need to cancel or change an order.  800-580-9887

Most orders typically arrive in 2-3 business days even with economy or free shipping.  We want you happy!

Orders placed by 3 PM* Eastern Standard Time (EST.) will ship on the same business day Mon-Friday.  

UPS ground delivery times are an estimated delivery time.
--------------------------------------------------

UPS 2nd Day Air and UPS Next Day Air have guaranteed delivery commitment times.  
UPS Next Day Air is an end of day service, up to 8 PM depending on package volume.

--------------------------------------------------

We process orders Monday - Friday.

We are closed on Saturday and Sunday.

Orders After 3 PM EST*, ship out the following business day Mon-Fri. 

The only exception is DeRoyal items have a 1-day delay.

-------------------------------------------------

Shipping status:

NEW- Awaiting processing.

Processed Ready to Ship- Order has been processed by us and is awaiting tracking. Tracking is updated within 24 hrs M-F.

*Orders and tracking are not updated on the weekend.

------------------------------------------------

** ALL UPS SERVICES are only in transit on BUSINESS DAYS (Monday - Friday).

When counting the transit time, the first day is not counted, as it is the pickup day.

The count begins after the pickup day.

Examples:
#1 (You order Monday by 3 PM EST. This order will ship Monday. You chose 2DAY. This will arrive on Wednesday by end of day. TUESDAY is Day #1, Wednesday is Day #2) **If the order was placed after 4 PM EST it would not ship till Tuesday, so it would arrive Thursday by end of day.

#2 (You place an order on Friday before 3 PM EST Using UPS NEXT DAY AIR. This would arrive on Monday by the end of day.)  

* Saturday service is available to some locations, please call for a quote 800-580-9887.

International Shipping:

Customer is responsible for all Customs Duties Tax on import.  Your country may charge a tax on imported items.
UPS GROUND to Canada does not include brokerage fees.  Customer will need to pay brokerage fees and taxes on import at time of receipt of package.

Note: Products may be consolidated to ensure the quickest shipping at no extra cost to you the customer. Consolidating the product means taking the product out of its original boxing to fit into an appropriate size package to keep costs down.