If you checked out with PayPal you get free return shipping on them. (Please see PayPal for more information as they handle the return cost reimbursement on their side):
Happy Customer Return Policy :-)
Please fill out the above return form and we will issue you an RA# with return instructions within 1-2 business days.
** WARRANTY ITEMS** If you have a problem with any product, we are happy to help you!
We guarantee our items to work or your money back with photo proof of failure.
Please send us a video or photo of the issue.
Please send us a photo to [email protected]
We will be happy to replace it or give you a full refund!
Items that were shipped by free shipping will have a 20% restocking fee as shipping is really not actually free and we incur a cost from the shipping company to bring the item to you, cost will be deducted from the refund.
The customer is responsible for returns shipping costs.
Authorized Dealer | 6 Month Manufacture Warranty
OrthoTape.com is an authorized dealer of these products and guarantees their authenticity and craftsmanship. Unlike eBay and Amazon who sell either a knock-off brand or an out-of-date item. We get our products directly from the manufacturer as an authorized dealer. We also back our products with great customer service. You always have someone you can call!
800-580-9887 M-F 9:30 – 4 PM EST.
