At checkout the notice is giving that you have up to 30 mins to cancel an order after you hit submit. After that, we are not able to cancel any orders. You will need to pay to return the item.
Please allow up to 24 hrs (1 business day) for processing of your order before the item ships. You will get a notice when the item has been shipped.
For information on shipping and transit time frames. Please see the following shipping company websites:
www.ups.com
www.fedex.com
www.usps.com
Your order has shipped or will ship out with our next UPS, FEDEX or USPS (United States Postal Service) pickup on the next business day. Home delivery is not available in all areas.
** Please allow 24 hrs from time of order for your item to be shipped and picked up by UPS, FEDEX, or USPS. Count from the PICK UP TIME on the tracking for your ship times as we pack up items at night, but they are not picked up until the next business day. Please not delays due to volume can occur. We do not guarantee when we will ship an item out.
** Please note, we do not guarantee processing time or when an item is shipped out. Shipping refunds for faster shipping are based upon FEDEX or UPS policy from the time they pickup the item. Please see your tracking# to see when the item was picked up by the driver. The pick up day is not counted in the shipping time. See their transit times by going to their websites above.
If you get an ERROR TRACKING INVALID. It is because the link is not working. You will need to go to www.fedex.com or www.usps.com and actually type in the tracking number.
For our bracing items, this tracking and ship update is actually provided about 24hrs after your order has already shipped. So your order may have shipped 1-2 business days ago and we are just updating our tracking records. Please check your tracking number to see the exact date your order is/was shipped.
You can get a tracking number by logging into your account at:
https://orthotape.com/login-st-order.asp
Some items may get a free upgrade to USPS Priority Mail Shipping. We do not know which orders will get this upgrade as it is based upon weight, size, and customer loyalty. Those tracking numbers show USPS# and can be tracked at www.usps.com
Some items will not have tracking numbers automatically sent.
Please review our shipping/returns policy at:
http://orthotape.com/shipping.asp
http://orthotape.com/returns.asp
http://orthotape.com/UPS_SHIP_TIME.asp
FEDEX TRACKING: http://www.fedex.com
Standard Overnight, 2ND DAY and 3 DAY Express Saver are only in transit on BUSINESS DAYS. THESE ITEMS ARE NOT DELIVERED ON SATURDAY or SUNDAY. Saturday and Sunday are not counted in the ship time. See www.fedex.com or www.ups.com for more information. Example, if your order ships on Friday (picked up by shipper) using Standard Overnight or Next Day Air it will arrive the next business day, MONDAY.
INTERNATIONAL SHIPPING
Express to your Country is approximately 4-6 business days.(rural shipments expect up to 8 business days.)
Priority is 6-10 business days
(rural shipments expect up to 15 business days.)
NOTE: Your country may charge a customs import tax for your items.
