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| Customer Order Policy |
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We sell to any customer over the age of 18 yrs. Please check with your doctor for any medical advice. Please contact your insurance company for any reimbursable items.
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| Our Shipping Policy |
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Please provide a physical address for UPS Shipping or If you wish your item to be shipped to a PO BOX we will do that. If there is a difference in charge for the PO BOX shipping we will email you and let you know. Ground shipping by UPS is more economic and priority mail from the Postal Service will cost more. Our website is open 24/7 however our office hours are 9am-4pm EasternTime Mon-Fri. closed Saturday and Sunday. Orders placed on the weekend will be processed on Monday.
We work as fast as possible to get every item out right away. It varies with what you have ordered. For the most part we ship the same day you order if you order before 12AM EST. for Casting items and 10 AM EST. for bracing items. However our policy is to allow up to 24-36 hrs for processing of your order should we have a surge in orders or other shipping delays. We try our best to ship this out with lightening fast speed, but we do not guarantee your order will ship the day you order nor can we guarantee an exact ship time. At times back orders and factory delays will occur. We do not guarantee a ship time. UPS guarantess the time of the shipping from the time it enters their system. We try our best to get it out the same day. Our shipping policy is what we guarantee. Please review our shipping policy and order processing time for more information.
Order processing time: Most Orders placed before 3PM EST are packaged up and shipped out the following business day. (not the same day you order, we do at times have delays due to surges in orders.).
We do not have UPS pick up on SATURDAY or SUNDAY.
Orders placed 3:01PM EST and after will not be shipped out until the business day after next.
NEXT DAY AIR, 2ND DAY AIR and 3 DAY SELECT are only in transit on Business days. Example, if your order ships on Friday using NEXT DAY AIR, it will arrive the next business day, MONDAY.
Orders placed Thursday by Midnight will ship out on Friday. Orders placed on Friday will ship out on Monday.
Orders placed on the weekend will ship Monday. We do not ship on Holidays or Weekends!
Bracing items will need 24hrs processing time before they are shipped. This includes Next Day or 2nd Day AIr. These orders will ship at that speed, but will need the 24hr processing time.
Once an item is shipped there is no way to stop the package or cancel the order. If you provided an incorrect address UPS charges $15 to reroute the package. Once the item is shipped we ask that customer take care of the return charges should they decide to return the product. (Unless there was an error on our part.) Initial shipping charges are NON refundable, UPS has already discharged their duty. Please realize that at times delays do occur with shipping, weather, holiday shipping, and other travel related occurances can delay shipping.
Please contact SuppliesCentral @ sales@orthotape.com for more information.
UPS TRACKING: http://www.ups.com
If shipped to a PO BOX use the links below:
USPS TRACKING (US POSTAL SERVICE): http://www.usps.com
EXPLANATION OF UPS SERVICES:
http://ups.com/content/us/en/shipping/time/service/index.html?WT.svl=SubNav
INTERNATIONAL SHIP TIMES
UPS Expedited Australia Area (4-5 Business Days)
UPS Expedited ASIA Area (4-5 Business Days)
UPS Europe Zone 1 (3-4 Business Days)
UPS Europe Zone 2 (3-5 Business Days)
UPS Canada (2 Business Days)
USPS EXPRESS MAIL (5 Business Days)
USPS Priority Mail (10 Business Days)
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