We base the amount on what the manufacture suggests.  There is also the ability to add extra rolls to any kit.  The above comment seems to happen most with the Gore Procel Long Arm Cast kit (LAC).  Most technicians don't realize the GORE cast is thin.  The LAC Procel kit comes with 1- FORM FIT castliner based upon size and 1 Roll of the gore procel liner.  The form fit is generally used for the wrist and forearm.  The single roll is then used to complete the cast to the elbow and up the arm.  Please note if your technician does not do it that way you will not have enough to finish the cast.  This will be the fault of the technician and not SuppliesCentral.  Please let your technician know ahead of time.

UPS tracking shows an exception on my delivery or they are not able to locate my address what should I do?

Don't panic, this happens often.  Sometimes your own family and friends can't find your home the first time they visit.  First thing to do is get your tracking number.  Then call 1800PICKUPS.  Give the operator the tracking number and let them know UPS is having trouble finding the address.  They will verify the address with you and take any directions or help you can offer them to find your location.  If it was shipped FEDEX please contact 1800GOFEDEX

I returned my item and would like to know when can I expect my refund?

Please allow up to 2 weeks for your refund to be processed via our returns department.  If you have returned an item please send us the tracking number for the return so we can verify its return.  Some items are returned directly to the manufacture and we have to wait till they receive the item, verify it was in good return condition, and they need to process a credit memo to us.  Once that occurs we can then issue a refund.  You may not see your refund right away on your credit card statement.  Please allow up to 2 credit card statements to see your refund on your statement.  We will not confirm the return of your item via email or phone.  Please do not call to verify if we have received the returned item.  You should obtain tracking information to verify the return.  In addition, when a refund is giving you will see this information in your credit card statement.  PLEASE ALLOW UP TO 2 WEEKS FOR YOUR RETURN!

The De-Flex strip is material similar to the seat belt material in your car.
(see a picture of it here : http://orthotape.com/DE_FLEX_DEFLEX_Protective_Strip.asp)
It is sticky on one side and goes under the cast between the padding and the casting tape.  This prevents the cast saw from going through the cast and getting the patient's skin.  It is especially needed for the Gore Procel cast kits due to the thinness of the cast.  The alternative is to use a zip stick.  This is a long thin flat stick that slides under the cast at the time of removal.  It acts simply to protect the patient from any cuts or burns from a cast saw.

The card transaction keeps failing to process and I know there is nothing wrong with my card?  What can I do? 
Please try the Google checkout instead of the normal checkout.  This may remedy the situation.  Often it is due to the card issuing bank.
Google Checkout offers more advantages and safety in the checkout process.  Google Checkout uses all major credit cards as well.
At checkout simply click on Google Checkout located below the other checkout button.
There are very strict rules to protect customer from fraud.  The reason the card transaction failed can be a number of reasons.

1.      Your billing address, name and zip code do not match that on your statement.

2.      Your card issuing bank could have certain restrictions or amount limits or require the merchant to use the CVC number located on the back of the card.

If the transaction continues failing and you know there is not problem on your end.  You will need to contact your card issuing bank and ask them to allow the transaction to go through.  The authorizations are actually issued from the card holder’s bank and not our merchant service.

If you are using a gift card, you will need to use the name of the gift card as the billing name.  Such as "A Gift for You" would be the cardholder’s name.  First name “A Gift" and Last Name "For You".

If the problem continues please contact us with your card details and we will try to run it manually from our end.

Again we are sorry for the inconvenience.

Can I reuse my Gore Procel castliner if I have a cast change?

Yes, if it appears in good condition and the doctor does not cut it all to pieces.  With the castliner you will not need to have any cast changes due to cleanliness.  You can wash and shower and even soak in the tub with this cast.  If the castliner appears to be damaged after cast removal we suggest you change it rather than reuse it.  Please consult your doctor on the best course to take.

Is there latex anywhere on the cam walkers?

There is no latex on any cam walkers.

How does UPS ship time work?  I ordered Next Day Air on Friday and it did not arrive on Saturday? 

NEXT DAY AIR, 2ND DAY AIR, 3 DAY SELECT and UPS Ground are only in transit on Business days.  Example, if your order ships on Friday using NEXT DAY AIR, it will arrive the next business day, MONDAY.
Please also keep in mind our shipping cut off times.

 Order processing time: Orders placed before 3PM EST are packaged up and shipped out the following business day.
We do not have UPS pick up on SATURDAY or SUNDAY.
Orders placed 3:01PM EST  and after will not be shipped out until the business day after next.

Can a cast saw cut your skin if you get to close?

The cast saw oscillates back and forth rather than using a rotating pattern.  You can put your hand to the cast saw blade for a quick touch and nothing will happen.  The problem that does occur is that heat builds up during cast cutting.  You need to use short up and down cuts to keep the saw blade from heating up.  We also suggest you use a zip stick to protect the patient.  Short touch to the blade will be ok, but I would not suggest touching it longer than 1 second.

What type of gloves come with the cast kits?

We use latex gloves with the cast kits.  We currently do not carry any other gloves for casting.

Can I ship to a P.O. BOX?

Yes, You can ship to a PO BOX.  We do not have the shipping set up for USPS prices.  You will need to check out using UPS ground shipping.  If the cost for shipping to a PO Box is higher we will inform you and charge accordingly.  We can also ship international via USPS if you prefer. You will however be responsible for any lost packages via USPS since this is not our primary choice of carrier.  We can also ship to international PO Boxes as well.

Do you have a catalog of your products or do you provide free samples?

To keep cost low for our customers we do not have a catalog nor provide free samples of our products.  The internet webpage provides much detail of all our products and helps us keep our cost low for our customers.  We sell single rolls of tape and padding if you would only like to try the product.  This also keeps the prices low.

I have an old cast vacuum and need to get a new cast saw.  Will any cast saw fit my vacuum?

You will need to match the vacuum brand with the cast saw.  Each cast saw has a different attachment that matches the corresponding vacuum.  Example, a Stryker cast saw will need a Stryker vacuum.  If you only do around 3-4 cast removals per day you may not need to have a vacuum.  The area should be well ventilated and not a small room.

How long does it take for the plaster bandages to dry?

With plaster bandages there is a difference between set time and dry time.  Set time is about 3-6 mins with plaster.  The set time is the time it takes for it to become rigid enough that it does not move.  The point at which you can knock on it when it sets.  The dry time will actually take about 24-36 hours depending on the humidity of your location.  The plaster will still feel damp for a few days.  All plaster no matter the brand or type takes the same amount of time to dry and set.  The padding underneath a cast, even if it is fiberglass, will still take 24-48 hrs to completely dry.

The fiberglass casting tape set too fast what happened?

Fiberglass casting tape is impregnated with a resin to cause it to set fast.  The more you work with it the better and faster you will be become at working with it.  You can slow the set time by using cooler water, But it really does not change it any more than 15-30 seconds.  Room temperature water is the standard water temperature for dipping the casting tape.  It just takes some practice to get used to working with it.  Sorry but there is no way to get the setting time any slower than that.  Most cast technicians actually want it to set faster.

Will the XEROSOX cast cover fit over a CAM WALKING BOOT?

No, Sorry the CAM BOOT is too big to cover over a CAM WALKER BOOT.

I received a cancelation notice from UPS by email saying that my order has been canceled.  What happened to my order?

Sometimes due to human error we print the shipping label incorrectly and it has to be reprinted.  This requires that we void the first label.  When we void the label it automatically sends out an email that the order was canceled.  If the email is from UPS they are just telling you that the label has been canceled and to expect a new tracking number shortly.  You can log into your account by going to: https://orthotape.com/login.asp  If you see two tracking numbers the first one is void and the other one will be your new tracking number.  You can check this by going to www.ups.com and entering the tracking numbers to see the progress of your order.  If one says voided then try the other tracking number.

Can I use a Visa Gift card or another gift card on this site?

Yes, but you have to use the name on the card as the billing name.  Such as "A Gift For You"  would be the name of the card.  It has no card user name so you have to give it one.  Use whatever it says on the card.  Using your personal name as the billing name will make it fail.  If you have a question about it please email us.

Do you take insurance?

We do not take insurance but most insurance companies will reimburse you.  You just need the invoice/packing slip we send with your order.  You will have to check with your insurance company as to what is covered.

Do you have instructions for orthopedic casting? Leg cast/Arm cast

http://suppliescentral.net/instructions.html

Do you have instructions for belly casting and face casting?

http://plasterlinks.com/index.html

How do I calculate shipping for an International order and what is the time frame?

First add the items of interest to the shopping cart.  Then for international shipping you have to choose as the carrier “other shipping options” at checkout.  This will show standard UPS Expedited Shipping rates to those countries.  There is only the continent listed for some countries, you must choose the continent nearest your country.  The customer has to choose their location based upon those standard rates to that particular country or continent.  The shipping time is approximately 3-5 business days.  There may be a customs import tax you may have to pay for importing goods to your country.

Do you sell bright pink or bright green casting tape?

Our pink and green casting tape is just the regular color, not hot or bright.

Which foot does the CAM WALKER fit?

Cam walkers are designed for either foot, sizing is found at the bottom of each page in a size chart.

How long will my order take to get here or when will it ship?

Order processing time: Orders placed before 3PM EST are packaged up and shipped out the following day.  UPS does not pick up SATURDAY or SUNDAY.  Orders placed 3:01PM EST  and after will not be shipped out until the day after next.  Orders placed Thursday by Midnight will ship out on Friday by UPS.  Orders placed on Friday will ship out on Monday. Orders placed on the weekend will ship Monday.  We do not ship on Holidays or Weekends! Bracing items need 24hrs processing time before they are shipped.  This includes if they are Next Day or 2nd Day AIr.  They will still ship at that speed, but will need the 24hr processing time.

Here is the link to our UPS GROUND ship time from PA:

http://orthotape.com/UPS_SHIP_TIME.asp

Bracing items are processed within 24hrs or ordering and then they are shipped out.  Anticipate that the order will ship the following day of placing the order.  If the order is placed on Friday or the weekend, it will ship on Monday.

What is the status of my order?

You can log into our site at https://orthotape.com/login-st-order.asp to find out the status of your order.

In Progress means the order has been processed and is awaiting shipping.  OSSUR Bracing items will not come with tracking numbers per the manufacture.  However we can obtain them upon request.

Yes, for casting items.  Simply add your items to the shopping cart and you can enter your country and zip code to determine the shipping rates.  UPS Expedited is the best tracking.  It will take about 3-5 business days.

For Bracing items from OSSUR or DeRoyal this item ships from our manufacture then to us.  They will not direct ship this item international.  Please allow an extra 3 business days for this item to arrive at our warehouse and then forward on to you.  We suggest UPS Expedited for shipping it will take 3-5 business days, don’t forget to add the extra 3 business days for arrival at our warehouse first to forward on to you.

How can you remove a cast?

As always removal of a medical cast should be done by a trained professional.  Practice casts can be removed using our Cast Shears: http://orthotape.com/cast_removal_cutting_shears.asp

How long does ground shipping take to my location?

You can find our UPS ground shipping map here: http://orthotape.com/UPS_SHIP_TIME.asp

What type of packaging will my product ship in?

You order will ship in a plain box with no medical reference for privacy and adherence to HIPPA rules.

What will my credit card statement say?

For each boot there is an associated chart at the bottom of each page.  Simply click on the picture and it should take you to more info about that CAM BOOT.  The size is determined based upon your shoe size and gender.  There is a size show for both female and male.  All shoe sizes are in USA measurements.  If you are on the border of a size it is recommended you choose the larger size.

My doctor suggested a cast boot for stability for my broken toe. Does this shoe provide a stable support in the toe area?

You really need to consult your doctor on what a CAM BOOT will do for you.  CAM BOOTS are designed to provide either support, stability, or protection of the injured foot or leg.

How do I measure for the XEROSOX cast protector?

There are instructions at the bottom of each cast protector page. As an example see: http://orthotape.com/Xerosox_leg_cast_FL14_FL16_FL18.asp  scroll to the very bottom of the page to see how to measure.  Make sure to measure the body member and not the cast.

 What do I need to make a waterproof cast, how much Gore Procel do I need?

The size and materials chart is located here : http://orthotape.com/gore_procel_castliner_size_chart.asp

Gore procel replaces traditional cast padding and stockinette with a waterproof material.  You only need the Gore Padding and casting tape.  Be sure to have your doctor either apply a DeFlex Protective strip under the cast. (listed here: http://orthotape.com/DE_FLEX_DEFLEX_Protective_Strip.asp) or use a zip stick during removal. (listed here: http://orthotape.com/GORE_Zip_Stick_CAST_REMOVAL_TOOL.asp)

You need those items because a Gore Cast is much thinner than a traditional cast.

Do you take Paypal as a form of payment?

Yes, You can choose paypal at checkout.  Be sure to complete the payment when you reach the paypal checkout location.  This way the payment is made for the order.

Do you sell strips of plaster?

Only sell plaster in rolls, they run 2”x 3yrds, 3”x5yrds, 4”x5yrds, and 6”x5yrds.

Is plaster already on the gauze?

Plaster in pre-impregnated onto a gauze rolls ready for application.